Sytel Limited

The Sytel AI Dialer is a cloud-based predictive dialing solution for contact centres, supporting banks, insurers and debt owners with specific use cases for your business. Designed to excel under Ofcom compliance, the Sytel AI Dialer puts the consumer first and ensures every call starts well - no cancel dials, no silent calls, and only minimal abandoned calls, typically 1-3%. This is achieved without compromising performance. The Sytel AI Dialer delivers exceptional talk time, minimising wasted time and enabling more live conversations per hour. Hardened and proven over many years in live environments, the Sytel AI Dialer is flexible and fully API-based, making it easy to integrate with any collections or CRM platform. Sytel also offers a comprehensive suite of contact centre services, fully integrated with the dialer, including inbound routing and blending, transcription feeds for AI and QA, IVR, call recording, agent scripting, reporting, and digital channels such as chat, email, and SMS. All services are fully managed in the cloud by Sytel - simply connect and go.