Link Financial Outsourcing Ltd

Link provides strategic debt and outsourcing solutions to leading financial institutions, managing consumer and SME lending products including personal loans, credit cards and retail credit across the entire customer life-cycle. Link offers a variety of debt purchase solutions prior to, at, or post termination, to meet your operating model, enhance your capital position or improve your operating efficiency. With 20 years of experience in purchasing unsecured consumer and SME credit portfolios from major UK financial Institutions by way of Spot Sales or Forward Flows on Performing & Non-performing assets, pre or post charge-off. Link is a scalable business that benefits from its own in house developed system and onshore contact centre operations to develop and deliver bespoke and flexible servicing solutions that meet the needs of clients. We provide bespoke collections strategies designed to optimise customer engagement and productivity while reconnecting with non-paying customers. Vulnerable customer identification and specialised treatment is part of the sustainable forbearance solutions we offer as well as a focus on delivering good customer outcomes.