Bluestone Consumer Finance Limited

Bluestone Credit Management Limited was founded in 1971 and is one of the UK's most experienced credit management companies. We are part of the Bluestone Group which is a fast growing multinational financial services business with offices in the UK and Ireland. Compliance and treating the customer fairly are at the heart of our company and we strive for continuous improvement. We hold 2 quality standards, ISO9001 and ISO27001 and our Negotiators complete the CSA Collector Accreditation Initiative annually. Our clients cover a wide range of industries and contract types including customer regulated consumer credit agreements, commercial accounts, utilities and public sector. This has resulted in a significant level of knowledge and experience being built within our Operation which is effectively applied to assist all our clients. It also allows us to offer a variety of services including outsourced servicing, early and late arrears collections, trace and legal. All client requirements are unique and we work in partnership to design bespoke contact and collection strategies to optimise results. To deliver optimum results a variety of tools are utilised including data cleansing, letters, voice telephony (both manual and dialler capability), SMS, email, IVM, IVR and online payment services